Terms of Service | Zoormesh

Last Updated: January 26, 2026

Please read these Terms of Service (“Terms”) carefully before using the ZOORMESH website.

1. Agreement to Terms

By accessing or using the Service, you agree to be bound by these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Definitions

Company/We/Us: Hangzhou Zhiwu Fang Decoration Co., Ltd.
Service: The ZOORMESH website and all products sold.
Products: Custom magnetic screen doors, window screens, and accessories.

3. Products, Custom Orders, and Pricing

3.1 Product Descriptions

We endeavor to be as accurate as possible. However, we do not warrant that product descriptions or other content of the Service are 100% accurate, complete, reliable, or error-free. Slight color variations may occur due to monitor settings.

3.2 Custom Orders & Measurements (Important)

By placing an order for custom-sized products, you acknowledge and agree that:

Accuracy: You are solely responsible for the accuracy of all measurements (Width and Height) provided. We manufacture strictly based on the dimensions you input.
Measurement Errors: The Company is not liable for screens that do not fit due to incorrect measurements provided by the customer. Returns or refunds are not accepted for customer measurement errors.
Production Tolerance: Due to the handmade nature of our products, a manufacturing tolerance of +/- 1cm is considered normal and acceptable.

3.3 Pricing

All prices are subject to change without notice. We use third-party payment processors (e.g., PayPal, Stripe) to securely process payments.

4. Shipping and Delivery

All orders are shipped from our manufacturing facility in China. We offer Free Worldwide Shipping.

Delivery Times: Delivery times provided are estimates only (typically 7-12 business days). We are not liable for delays caused by customs clearance or shipping carriers.
Taxes and Duties: For most orders to the USA and Australia, taxes are included or under the de minimis threshold. However, for certain regions (e.g., EU, Canada) or high-value orders, you may be responsible for import duties and taxes levied by your local customs authority.

5. Returns, Refunds, and 30-Day Trial

We offer a 30-Day Risk-Free Trial for our products, including custom sizes, subject to the following conditions:

Quality Issues: If the product arrives damaged, defective, or with manufacturing errors (e.g., torn mesh, weak magnets), we will provide a full refund or free replacement immediately.
Fit Guarantee: If the product does not fit due to our manufacturing error (size differs from your order by more than 1cm), we will replace it for free.
Exclusions: We do not accept returns or refunds if the product does not fit because you provided incorrect measurements.

To initiate a return or claim, please contact us at [email protected] with photos of the issue.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ZOORMESH and its licensors. Our trademarks may not be used in connection with any product or service without the prior written consent of ZOORMESH.

7. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

8. Prohibited Uses

You agree not to use the Service for any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

9. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.

10. Limitation of Liability

In no event shall ZOORMESH be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms attempts to exclude or limit these rights.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the People’s Republic of China (PRC), without regard to its conflict of law provisions.

However, if you are a consumer residing in a jurisdiction (such as Australia, the UK, or the EU) that requires the application of local consumer protection laws, the mandatory provisions of those laws will apply alongside these Terms.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone: +44 7354 546660
Address: 21st Avenue, 388, Unit 2, Room 618, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China